Orders
When will my order be shipped?
Orders are processed promptly after they are placed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number, allowing you to monitor your shipment throughout its journey.
Can I cancel or modify my order after placing it?
If your order has not yet been processed, we will do our best to accommodate your request. Please contact our customer support team as soon as possible. Once an order has been processed or shipped, it cannot be cancelled or modified.
What happens if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. If your order has not yet been processed, we will update it. Once your order has been shipped, we are unable to make any changes.
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Shipping
Do you ship internationally?
Yes. We ship worldwide through our trusted shipping partners, DHL and Aramex.
Where are orders shipped from?
All orders are shipped from our fulfillment center in Riyadh, Saudi Arabia.
How long does delivery take?
Orders are typically delivered within 2–7 business days, depending on the destination country and customs processing. Delivery times are estimates and may vary during holidays, peak seasons, or due to customs clearance.
Will I have to pay customs duties or taxes?
Depending on your destination country, your order may be subject to customs duties, import taxes, or other local charges. Where these charges are not included at checkout, they are the responsibility of the customer.
What should I do if my order arrives damaged or incorrect?
If you receive an incorrect or defective item, please contact our customer support team within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and arrange an appropriate resolution as quickly as possible.
