Returns & Refunds
How do I request a return?
Please contact our customer support team within 48 hours of receiving your order to request a return. If your return is eligible, we will provide you with the return instructions.
How long do I have to request a return?
Return requests must be submitted within 48 hours of receiving your order. Requests submitted after this period will not be accepted.
What conditions must my return meet?
To be eligible for a return, your item must:
• Be in its original, unused condition.
• Be returned in its original packaging.
• Include all original tags, labels, and accessories.
• Be free from perfume, fragrance, deodorant, makeup, stains, or any other signs of wear or use.
Which items are not eligible for return?
Returns will not be accepted for items that:
• Have been worn, washed, altered, or damaged.
• Are missing original tags, labels, packaging, or accessories.
• Carry perfume, fragrance, makeup, or any other signs of use.
Can I exchange my item?
We do not currently offer direct exchanges. If your item is eligible for return, you may request a return in accordance with our Returns & Refunds Policy and place a new order for your preferred item.
Who pays for return shipping?
Unless the return is due to a defective or incorrect item, the customer is responsible for the cost of return shipping.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome of your return request. If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider or bank.
Will I receive a full refund?
Refunds are issued for the purchase price of the returned item(s) only. Original shipping charges and any customs duties, taxes, or import fees (where applicable) are non-refundable.
